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People Resource Strategies – Case Study 3

HR Infrastructure Design

Client Profile:
Medium-size privately held software development company looking to develop a performance management system for its workforce in addition to developing some other HR related programs.

Challenge:
The owner recognized that in order to move forward and prepare the company for an IPO in the very near future, the company needed to make sure it had all its HR services and programs in place.  The company had grown through several acquisitions and bringing the different cultures and existing programs together was a challenge.

Solution:
People Resource Strategies was hired on a 3-month project basis to help the company develop a performance management system and establish a process that will work across different states.  As we started working through the process of establishing performance guidelines, we discovered that the company had inconsistent job descriptions due to the various acquisitions.  We developed job descriptions and then developed the performance appraisal system which was closely tied to the job descriptions.  To be more consistent across the board, we also developed a comprehensive compensation and incentive plan to work hand-in-hand with the new performance plan.

The development of these different systems required working with various managers and department heads and obtaining their buy-in, without which even the best of plans do not succeed.  Some already had their own programs they were utilizing on their own.  We took some of the existing features of these programs and incorporated them into the new ones.

We rolled out each of these programs in steps where the first completed performance appraisal took a lot longer than anticipated since we conducted online training for all of the employees.  We also used a very basic version of the intended performance appraisal form to first get everyone used to the idea of doing formal appraisals.

People resource Strategies also developed manuals for the various programs it created including procedural manuals for managers and the HR department on managing the HR functions and handbooks to support the new programs put in place to maintain consistency from location to location and employee to employee.

The entire project took us a little over one year and before leaving the project, People Resource Strategies trained an internal person who would be responsible for managing all the HR programs we put into place.

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